Orders that move, customers who stay.
I handle the escalations, returns and refund disputes that pile up in your queue, and keep your service levels steady while you grow.
Claim my free 30-min strategy call → See my small-store dashboardWhat I can take off your plate
Hover a card. Each one is a problem you stop thinking about.
Order and logistics support
Troubleshooting stuck orders across warehouse, 3PL/4PL, customs and delivery, for FBT, non-FBT, B2B and B2C setups.
Escalations and disputes
Calm, documented handling of returns, refunds, legal disputes and arbitration cases before they cost you the customer.
Quality audits
Daily metric and compliance audits that find the root cause of errors and dissatisfaction, then turn it into clear feedback.
Automation and trackers
Custom learning apps and trackers in Lark Base, Lark Suite and Google AppSheet. Less manual copying, fewer missed steps.
Virtual assistance with AI tools
Meeting notes, captions, research and design drafts using Claude, Fireflies, Captions, Perplexity and Canva AI.
Why partner with me
Flip the switch to see what changes when escalations have an owner.
Automation in action: the Stuck-Order Rescue pipeline
A delayed order should fix itself before the customer complains. Tap each step to see how it works (buildable in Lark Base or Google AppSheet).
The dashboard that shows where a small store is quietly losing money
Most small shops look busy but can’t see their real profit, their dead stock or what returns are costing them. This Excel workbook flags it in red, so you fix it first. Click the sheet tabs.
Illustrative sample data. Your real orders, costs and stock levels go in during setup.
Get this dashboard for my store →Where I’ve done the work
Trainer / Operations Team Lead
- Acting floor lead and go-to team buddy for groups of 10 to 15 agents in nesting.
- Monitored live queues, handled skilling transfers across tickets and IM, and protected service levels.
- Stepped in on high-risk escalations: complex returns, refunds, legal disputes and arbitration.
Back Office Associate II
- Credentialed and re-credentialed healthcare providers in line with NCQA and HIPAA.
- Verified licenses, certifications and histories with accurate records.
Customer Service Representative
- Re-adjudicated disputed claims and audited member appeals within 30-day compliance windows.
- Worked with Legal and Underwriting on complex eligibility problems.
Same escalation and compliance discipline, now applied to e-commerce.
Stop the stuck orders. Start today.
Tell me what’s stuck. I’ll show you how I’d fix it, live, on the call.
Book my free call now → Email Naomi Chat on WhatsApp